Support
Support
Last updated 2026-07-28
Write to us
We reply within two business days. One person reads this address, so plain and specific gets you a faster answer.
It saves a round trip if you include your iOS version, your iPhone model, and what you saw on screen. If a step came out wrong or unusable, paste it in — that is the most useful thing you can send.
Cancel a subscription
Subscriptions are sold and managed by Apple, so cancelling happens in iOS settings and not inside 1%.
- Open Settings on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Tap 1%.
- Tap Cancel Subscription.
Cancel at least 24 hours before the current period ends, otherwise the next period is already charged. You keep access until the period you have paid for runs out.
If 1% is not in the list, you are probably signed in to a different Apple Account than the one that bought it.
Restore a purchase
New phone, or reinstalled the app, and the subscription is gone?
- Sign in to the same Apple Account that bought the subscription.
- Open 1%, go to Settings, then tap Restore Purchases.
If it still does not come back, send us the date of purchase and the Apple Account email you used, and we will look at it from our side.
Restoring a purchase brings back the subscription, not the streak. Those are two separate things: the subscription belongs to your Apple Account, your goal and your progress belong to a 1% account.
If you had an account on the old phone — Sign in with Apple, or an email address — sign in with the same one on the new phone and your goal and progress come back with it. If you never made one, your progress lived only on the old device and there is no copy of it anywhere.
Delete your account and data
In the app: Settings, then Account, then Delete Account. It is immediate and cannot be undone. It removes the account and the backup of your goal and progress held with it.
That is the server side. The copy on the phone stays until you delete the app — doing that removes the local database with your goal, your steps and your progress.
If you cannot get into the app, write to support@onepercentapp.xyz from the address linked to your account and we will do it for you.
Refunds
Apple handles refunds for everything bought through the App Store. We cannot issue one. Go to reportaproblem.apple.com, sign in, and pick the purchase.
A step was wrong or unusable
Steps are written by an AI language model from your goal text. Sometimes one lands badly. Skip it — the next day's step does not depend on you having done it, and skipping does not break anything.
Send the step to support@onepercentapp.xyz if it was clearly off. That is how the generation gets better.
If you are in crisis
1% is a general self-improvement app and is not a substitute for professional advice or care. It is not an emergency service and nobody is monitoring it.
If you are in crisis or thinking about hurting yourself, please contact your local emergency number, or find a free helpline in your country at findahelpline.com.
Privacy questions
Write to support@onepercentapp.xyz, or read the privacy policy first — it says exactly what leaves your device and where it goes.